Your gas fireplace does require maintenance. Direct vent units constantly draw outdoor air into the burn chamber when the pilot is burning. Particulates can accumulate as ash in the pilot burner. Over a period of time, this will restrict the gas flow. The common complaint is that the main burner will not ignite. Restricted gas flow causes a weekend pilot flame, not allowing an adequate millivolt charge to be created.
Our servicing includes removal and cleaning of the fireplace glass and a visual inspection of the gasket material. We will remove the log kit, clean and inspect the burner. Most importantly, we disassemble and clean the pilot assembly and pilot orifice. Once the pilot is reassembled and lit, we check the millivolt readings during each cycle of operation. If everything checks out, the glass is put back in to position. A gas leak test and CO (Carbon Monoxide) test is performed to ensure the unit is drafting properly.
Approximately 80% of gas fireplace problems can be resolved by properly servicing your equipment. Should any repairs be needed, we have a ample supply of replacement parts stocked.