Golden Hot Water Heater Repair Services

 
 
 
 
  EXCELLENT  
  
 Based on 489 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mark Evert 
 
1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great company! Had new furnace installed and Miguel did a GREAT Job. Very helpful and knows what he is doing! Great person with a Great personality, which in my opinion is very important. Had a small issue with the furnace and Miguel was out right away to take care of the issue. I am totally happy with my new furnace!.Talking to Mikayla when I placed my initial call for a new furnace, was very kind and VERY helpful, a gem to talk with! It is a company I have been with for many years and they have always given me GREAT service. Babied my last furnace along for many years, I got forty years out of that one, but finally had to bite the bullet and get a new one. Mo is a good person to deal with, gave me a great price very competitive.
I never write a review until I've had time to use the product. The furnace has been on a number of times, I'm in the mountains, when it was cold in the morning. It is functioning great. Hardly know that it is on in most of the house. Hopefully, Miguel will do my annual inspection too! Very happy with his install! Thanks!

Owner's reply
Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your continued loyalty and trust in Ponderosa Heating over the years. It means so much to us to know that Miguel, Mikayla, and Mo all helped make your experience a positive one. We're especially happy to hear that your new furnace is running smoothly and keeping you comfortable in the mountains!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 mary debaets 
 
12 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Spencer was here from Ponderosa fireplace completely did a resurface on our gas fireplace it looks brand new he did a wonderful job

Owner's reply
Thank you for your 5-star review and for choosing Ponderosa for your HVAC needs. Always a pleasure to hear that you had a great experience.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tim Jaehne 
 
16 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great experience from start to finish!  Alex, was great.  Very knowledgeable and detailed in his work.  Would certainly recommend and utilize there services in the future!

Owner's reply
We're thrilled to have exceeded your expectations! Alex is a dedicated professional. Thank you for recommending us, and we're always here for any future heating needs you may have. Stay warm!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nan Widdle 
 
17 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Needing a "second opinion" re: my boiler initiated making this appointment with Ponderosa Heating.  I saw they had many positive service reviews.
Moe arrived in the window agreed upon, having called 20 minutes before to let me know he was on the way.  He inspected my boiler system, gave me plenty of time to tell my story and ask many questions.  He told me my system is in good shape, and no service is needed at this time. He made suggestions about what to anticipate with the system going forward.  He also gave me estimates re: 2 items my previous boiler provider (of 10 years) said should be done, and the estimates are about half the cost.  Moe is going to put his estimates in his system, so if/when I decide to go ahead with the work, it will already be documented, altho it seems unlikely I need the work done.
Moe was very pleasant, PATIENT and made me feel I was the most important client he had.  Also Jessica in the Ponderosa office was especially helpful and reassuring as she sorted out my issues.
I'm very comfortable making the change to Ponderosa Heating.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anthony Demarco 
 
26 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We’ve used Ponderosa Heating since we moved here 8 yrs ago and we’ve always had a great experience with every appointment
Two years ago, Moe and Ponderosa installed a new furnace  They did a GREAT job!
We’ve continued to get our maintenance work done by Ponderosa and they have  knowledgeable and friendly techs and the most amazing customer service!
I cannot recommend this company highly enough! They are THE BEST!!

Owner's reply
Thank you for sharing your positive experience, Anthony! We're thrilled to have met your expectations, and we're here whenever you need us.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Linda Jacobsen 
 
47 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Mo & Billy are great!  Mo maintained/serviced my HVAC twice, Billy once, both are exceptional at what they do; both are professional, kind and honest.  I’m on the monthly planC, it is a very good value.  I highly recommend Ponderosa.

Owner's reply
Thank you Linda! For your 5-star review and for choosing Ponderosa for your HVAC needs. Always a pleasure to hear that you had a great experience with us.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John McConnell 
 
63 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Our relationship with Ponderosa started a few years ago when we were in the market for a new furnace. We brought in Ponderosa along with 2 other local heating companies. I can't say they were the lowest bid but they were competitive and we felt the most comfortable with the rep they sent to meet with us (Moe). They did a wonderful job on the new furnace, so well, that when Jeffco came to inspect it, they mentioned how awesome of a job they did.

Since then, we needed a new water heater, we didn't waste time getting other offers and called up Ponderosa. They did an excellent job (another quick inspection from the county too). We elected to spend a bit more to go with a tankless heater. We were disappointed in the results because our water heater is a long way away from our master bath where we use the hot water. We found it took longer than the traditional water heater to get the water to our bathroom and were wasting water trying to get it warm.

A call to them and they sent someone out to adjust some settings and it improved some but we still weren't 100% satisfied.  Fast forward to the next year when we decided we needed some air conditioning and wanted to explore all our options.

We finally elected to go with an over powered mini split for our master bedroom (so we could at least sleep comfortably). Our hope was that we could open our bedroom and cool the rest of the house with the overpowered mini split. We soon realized this wasn't realistic. Rather than starting over, they agreed to move the overpowered mini split to our living room (where it can better cool the whole house) and put a more modest mini split in our bedroom. They did not charge us to move. And to make things right with the water heater, they installed external circulators in our master bath and kitchen so we'd have more instant hot water. This was at no cost to use. Yeah, we spent a lot of money, but we are happy with value we received for every cent and the end result, especially the excellent customer service.

We had minor complaints about the daikin mini splits because their internal thermostats were located inside the unit (high on the wall) so they never detected the room temps were cool and kept cooling to excesive levels, A quick call to Ponderosa and they came out with some external termostats that make the units work the way we imagined they would. Miguel was our main installer for all of these projects and the amount of patience he has for our endless stupid questions is saint-worthy. He does everything with a smile, even when installing AC's outside in summer heat!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Denise Khu 
 
77 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I’m so glad to found Ponderosa Heating company to replace our Boiler.  Moe is very patient and his knowledge of this field of work is excellent.  Thank you to all the staff who worked hard to help us install our Boiler/Heating, Especially Laramie , Alex and Dominic.  Highly recommend Ponderosa Heating Company to anyone who wants their heating & AC fixed or replaced.  Our sister also get their AC& Heater replaced with Ponderosa company this week.  ( Ponderosa has earned their 5 Stars ⭐️⭐️⭐️⭐️⭐️+)  with their work!

Owner's reply
Denise, thank you so much for your amazing review and for trusting us with your boiler replacement! We're so glad Moe, Laramie, Alex, Dominic, and the rest of our team made your experience a great one. Your recommendation—and the opportunity to help your sister with her HVAC replacement as well—means the world to us. We truly appreciate your support and look forward to serving you again in the future!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chris Bowser 
 
120 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service!  They showed up the very next day.  Alex their Technician was early, professional and did a great job!  Highly recommend to anyone.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stephen Slaughter 
 
122 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Everyone was communicative and responsive. They were about a week out for a full heat pump and furnace system check. Alex did the work and was friendly, answered my questions, and easy to work with. I will definitely use Ponderosa in the future.
  
 
 
 
 
 
 
 
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